RESERVATION POLICIES:

Check In: 03:00 PM

Check out: 12:00 PM

Children Policy:

Children ages eleven (11) and below can stay in the hotel for free inclusive of airport transfers. (Exclusive of Breakfast. Sharing beds with adults). Maximum number of children allowed to stay for free depends on the room type booked. Twelve (12) years old and above is considered adult.

Prepayment:

Full prepayment is required to confirm your reservation.

Modification and Cancellation:

For Published Rates : No modification or cancellation will be allowed after thirty (30) days before your arrival.

No-Show:

Guests who do not arrive within twenty-four (24) hours from the arrival date and check-in time of the hotel will still be charged the total room cost of the reservation.

* Important Note: Strictly no modification or cancellation will be allowed for bookings under promotions and packages.

However, for bookings under promotions and packages, no modification or cancellation will be allowed

HOTEL POLICIES:

Early Check In:

• 02:00AM to 05:59AM = 100% of the published rate
• 06:00AM to 11:00AM = 50% of the published rate
• 11:01AM & above = Free of Charge

        (All rooms are subject to room availability)

Late Check Out:

Late check out may be allowed maximum until 1PM.

• 01:01PM to 03:00PM = Php 1,000 per hour
• 03:00PM to 06:00PM = 50% of the published rate
• 6:00 PM & above = 100% or full rate

        (All rooms are subject to room availability)

Extra Person Charges:

Php 2,500 net with buffet breakfast and roundtrip airport transfers. Extra person charge is inclusive of extra-bed for King and Twin size beds.

*Adult: Twelve (12) years old and above.

For Prepaid Booking:

Confirmation of successful charging of full prepayment of bookings will be determined by the hotel to the guest upon arrival at the resort. If credit card charging fails, the guest should settle the amount in full through cash or credit card.

Incidental Deposit: Incidental deposit of Php 2,000 net per room per night shall be required upon check-in by cash or credit card. Incidental charges will be on guest’s accounts unless otherwise advised, and should be settled in full individually upon check-out by cash or credit card.

Mandatory Gala Dinner on December 2019:

Gala Dinner on Dec. 24, 2020 (Christmas Eve) = Php 2,440 nett and on Dec. 31, 2020(New Year's Eve) = Php 2,560 nett payable at the hotel.

Package with Tours:

No modification, rescheduling, cancellation or refund will be allowed for confirmed tour bookings. For all guests availing tours please submit your full details: name and birth date in the special requests upon booking. Not valid in conjunction with other discounts, privileges, promotions and other rate arrangements.

Safety Policy for Water Villa Guests:

Due to its proximity to the water, we strongly discourage guests with children 11 years old and below from staying in the Water Villa. However, if clients insists on booking this type of accommodation, Princesa Garden Island Resort and Spa will not be held liable for any accidents/incidents that may occur.

Important Note:

To protect credit card owners from fraud, the guest is required to present the actual credit card used in making the online booking and a valid government issued PHOTO ID of the card owner upon check-in. The hotel reserves the right to refuse the guest to check-in for failure to comply with this requirement. If the card owner is not the one staying at the hotel, the guest is required to present clear photocopies of the front and back of the credit card used, a valid government issued photo ID of the card owner along with an authorization letter stating that the credit card holder has allowed the guest to use his/her card for the reservation. The hotel may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.

*All times indicated in the policies are expressed in hotel's local time (GMT +08:00)

CONTACT INFORMATION:

Resort Address: Barangay Bancao-Bancao, Caniguiran, Puerto Princesa, Palawan, 5300, Philippines

Atlantis Systems Technologies Filipinas Corporation's ("Atlantis") is concerned about the data subject right to privacy. Therefore, we pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. 
Although this Privacy Policy is not a contract and does not create any legal rights, it serves as an expression of Atlantis commitment to protecting private personal information.

Atlantis reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy on Atlantis website @ atlantis.asia (“Website”) and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the websites governed by this policy for a period of 30 days. This Privacy Policy describes the information that Atlantis collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. This Privacy Policy is applicable to all users of our Website including Travel Reservations, Marketing Research, Investor Relations, Customer Relations/Service and Customer Support. 

Information collection
We collect and maintain information that you enter on our Website or give us in any other way (collectively, "Personal Information"). 
You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website and services provided by Atlantis. 
Personal Information we learn from you helps us to personalise and continually improve your online experience. 
Here are the types of Personal Information that we collect:
Personally identifiable information e.g. Name, gender, date of birth, nationality, country of residence;
Contact information e.g. address, email address and phone numbers;
Technical information e.g. IP address.

When you interact with applications created by Atlantis, we may collect information about your location and mobile device. 
The information may be used to provide you with location-based services such as search results and marketing content. 
You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.

Use of information collected
Generally, we use your Personal Information for administrative purposes e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. 

In the event there is a transaction problem/issue, we will notify you via email based on the Personal Information which you provided to us through our booking engine.
In addition to this, your Personal Information will be used for the purposes of sales, marketing or cross-marketing of products and services, investigation of claims and inquiries, check-in, refund, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

If our hotel partner is subscribed to our Loyalty Program and you elected to be a member, you will also be a participant in the Atlantis Loyalty Programme 
In such cases, your Personal Information will also be used to administer your membership and offer you the perks which you are eligible under this programme.

Sharing of Information Collected
We may process and disclose your personal information within hotel partner, our subsidiaries and affiliates and/or third parties, such as credit card verification providers, data analytics, marketing agency, immigration authorities, safety and security personnel, parties which have business or contractual dealings with Atlantis and its subsidiaries or affiliates, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.

Your personal information may also be disclosed or transferred to any of Atlantis actual and potential assignee, transferee or acquirer (within or outside the Philippines) (including our affiliates and subsidiaries) or our business, assets or group companies, or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.

Furthermore, Atlantis will jointly use personal information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.

Whenever required by law, we will disclose your personal information to government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.

As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.

However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

Atlantis does not sell or rent any of your Personal Information on our Website to any other parties. Atlantis may share anonymous and/or aggregated information about all our users with third parties.

Cookies
A "cookie" is an identifier which we transfer to the hard drive of your desktop computer or laptop, or the memory card of your mobile devices through the web browser you used when you visit our hotel partners' website. It allows our system to recognize you when you visit our hotel partners' website again and improve our service to you. The information is used to track visitor use of the website and the IBE, and to compile statistical reports on website activity.

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

Data Storage
The headquarters of Atlantis is located in Philippines. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with data subject and/or our contract(s) with the relevant third parties.
Atlantis will secure the storage in compliance with the minimum security measures prescribed under the Philippine Data Privacy Act of 2012, its regulation and standards.

Data subject consent
Atlantis or any third party service providers engaged by us will obtain your consent to collect and use your personal information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. 
Where required by law, Atlantis will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.

Generally, in using the Website, your consent to the collection and use of your Personal Information by Atlantis in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting Atlantis. If you have provided us your personal Information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have your consent or are otherwise entitled to provide your personal information to us. By providing us the personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Policy.

In most instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or provide you with the service that you have requested for.

However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Atlantis.

Access to and Correction of Your Personal Information
You may access your Personal Information by logging-in to your Member Profile. 
We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. 
We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your personal information.